Getting Started

• Step-by-Step Registration
  • Registration Window

Features

• Alerts
  • Enabling/Disabling Alerts
  • Types of Alerts and Alert Events

• Credits
  • Obtaining Credits
    • Per-Month Credits
    • Additional Credits
  • Using Credits

• Inactivation

• Reports

• Templates
  • Applying Templates
  • Customizing Existing Templates
    • "on the Fly"
    • Modifying and Saving
  • Creating a New Template
    • From Scratch
    • Using Microsoft Word
    • Using a Web Page
  • Templates Included with Ekwin
  • The Templates Sidebar
    • Templates Included in the Sidebar
    • Hiding and Showing the Sidebar
    • Limiting the Templates Shown

Help

• Best Email Practices

• Ekwin Supported Software

• Install/Uninstall Issues
  • The installer/uninstaller wants Word/Outlook closed but neither is open
  • Windows can't validate the installer package

• General Issues
  • After installation, Ekwin does not appear to be installed when I start Outlook
  • Can't find templates sidebar/list during compose
  • Word doesn't display my background images when using templates
  • Some of the images in custom templates are broken
  • Send and Track doesn't have an option for mobile alerts

• General Questions
  • Hidden windows make outlook untouchable
  • Templates look different after sending
  • Messages are disappearing from the reports page

• Specific Errors and Exceptions
  • Method not found: ...
  • java.lang.Exception: User already exists or cannot be created.
  • Received a "Your account has been inactivated" email.